Returns & Exchanges

At Mama Rentals, we want you to feel beautiful and confident in your choice, which is why we offer a flexible return policy for both rentals and purchases. If your item doesn't fit or meet your expectations, simply follow our streamlined return process within 24 hours of delivery.

1

Initiate Your Return

Log into your account or visit our returns portal to select the order and item you wish to return, then choose your reason for the request.

2

Pack Your Items

Carefully place the unworn garment with all original tags attached back into its original packaging or a secure shipping bag.

3

Attach Shipping Label

Download and print the prepaid return labels provided in the portal and affix it clearly to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated courier service and keep your tracking receipt; your refund or credit will be processed once the item is inspected.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing